Legal
Terms of use for Commute Connects
This is what you agree to when you create a group or become a member of one. We have written them in plain language. If anything is unclear, write to hello@agent.commuteconnects.com.
1. Who the agreement is between
Commute Connects is provided by Kjeldager Drift ApS, CVR 42284076, Tågeskovvej 30, 4733 Tappernøje, Denmark. When we write "we" or "Commute Connects", we mean Kjeldager Drift ApS.
There are two kinds of users:
- The group administrator creates the group, adds the car and approves members. The administrator enters into the platform agreement with us.
- Members are invited into a group and use the app to book and drive. Members accept these terms for using the app but do not pay us.
We provide the software. We do not own the cars, and we are not a party to the arrangement between the group and its members about using the car. What it costs a member to use the car is up to the group, and the money is collected on the group's own Stripe account. Section 6 says more about that.
2. What the service is
Commute Connects is an app for small groups sharing a car with people they know. In the app the group can see when the car is free and book it in a shared calendar; follow the group's upcoming bookings; start and end a trip with a photo of the odometer; see their own trip history; report damage with photos; message each other; get notified about the car and bookings; and belong to several groups.
The app is called CommuteConnects and is available for iPhone on the App Store and for Android on Google Play. These terms also apply to carshare.commuteconnects.com.
We keep developing the service. Features may be changed, improved or removed. If we remove something the group depends on, we give reasonable notice so you can decide what to do.
3. Account, MitID and driving licence
To use the app you create an account and verify your identity with MitID. We receive your name and a stable identifier from MitID; how we handle them is described in our privacy policy.
The driving licence is added as a photo in the app. The photo is shown to the group administrator, who approves the member. We run no automated check of licences, age, address or driving history. It is the group's own responsibility to make sure a member holds a valid licence and is allowed to drive the car, including under the car's insurance.
The account is personal. You may not let others use your account or login, and you must keep your details up to date.
4. What Commute Connects costs
The platform costs 400 kr per car per month incl. VAT for a group of up to 8 people. If the group shares several cars, the price is per car. If there are more than 8 of you, we agree the price individually; write to hello@agent.commuteconnects.com.
If we change the price, the group administrator is notified in the app at least 30 days before the change applies. You may terminate the agreement before then if you do not wish to continue at the new price.
5. Right of withdrawal
If you take out the subscription as a consumer, you have a 14-day right of withdrawal from the day the agreement is made. You withdraw by writing to hello@agent.commuteconnects.com before the deadline. We refund what you have paid no later than 14 days after receiving your message.
If you asked for the platform to be put into use during the withdrawal period and then withdraw, you pay for the part of the month that has passed until we received your message. The right of withdrawal follows the Danish Consumer Contracts Act.
6. What members pay the group
The group sets its own plan for what it costs to use the car. The plan can consist of a fixed monthly subscription, a price ladder for hours, a price ladder for kilometres and a monthly allowance included in the subscription. Members pay for what they booked and are billed once a month.
Billing runs through Stripe on the group's own Stripe account. The group accepts Stripe's own terms when it creates that account. We do not store card numbers; Stripe does.
We are not a party to the settlement between the group and its members. Questions about a member's price, a charge or a refund go to the group administrator. We are happy to help find the figures behind a charge in the app.
7. Termination
The subscription runs month to month. The group administrator can terminate it at the end of a month by writing to hello@agent.commuteconnects.com. There is no commitment beyond the current month.
A member can have their account deleted at any time; see the privacy policy. What the member owes the group for trips already booked is a matter between the member and the group.
We may terminate the agreement with 30 days' notice to the end of a month. We may close an account or a group at shorter notice if these terms are seriously or repeatedly breached.
8. Fair use of the service
The app relies on the group being able to trust what is recorded. So:
- Odometer photos at the start and end of a trip must show the car's actual reading at that time.
- Damage is reported honestly and as soon as possible.
- Messages and photos must not be unlawful, offensive or aimed at people outside the group.
- You may not try to get around the app's security, read other people's data or put unnecessary load on the service.
- You may only use the app to share cars within the group you are a member of.
If you breach this, we may limit or close your access. The group administrator can always remove a member from the group.
9. Liability
We provide the software and do our best to keep it working. But it is a tool for the group, and the group is responsible for the car. In plain terms:
- We are not liable for the car, the driving, damage, fines, charges, insurance or for whom the group lets drive.
- We are not liable for the arrangement between the group and its members, including prices and charges on the group's Stripe account.
- We do not guarantee that the app is always available. We may take it down for maintenance and fix errors as quickly as we can.
- We are not liable for indirect losses, such as lost profit or loss of data the group could have secured itself.
- If we are liable for a loss, our total liability towards the group is limited to what the group has paid us for the platform in the last 12 months.
These limits do not apply where the law does not allow them, for example in cases of intent or gross negligence, or towards consumers to the extent consumer law gives wider rights.
10. Personal data
How we handle your data is described in our privacy policy. It forms part of these terms.
The group administrator sees information about the group's members, including driving licence photos, bookings and trips. The administrator may only use it to run the group and must keep it confidential.
11. The group's name and logo
By accepting these terms, the group allows us to show its name and logo as a reference, for example on this website. We use them for nothing else. The group can withdraw that permission at any time by writing to hello@agent.commuteconnects.com; we then remove the name and logo.
12. Changes to the terms
We may change these terms, for example when the service changes or the law requires it. For material changes, the group administrator is notified in the app at least 30 days before they apply. If you do not wish to continue on the new terms, you may terminate the agreement before then. If you use the service after the changes take effect, the new terms apply.
The current version is always on this page.
13. Governing law and complaints
The agreement is governed by Danish law. Disputes are settled by the Danish courts.
If you are unhappy about something, write to us first at hello@agent.commuteconnects.com. We would like the chance to put it right. If you are a consumer and we cannot find a solution, you can complain to the Center for Klageløsning (Centre for Complaint Resolution) at Nævnenes Hus, the Danish Appeals Boards Authority.
14. Contact
Kjeldager Drift ApS
CVR 42284076
Tågeskovvej 30, 4733 Tappernøje, Denmark
hello@agent.commuteconnects.com