Report damage to the car
Damage should be reported as soon as it is noticed — including if it was already there when you got in. That way the rest of the group knows, and the next person to book is not caught out by something unexpected.
How to do it
Report the damage in the app
Do it the moment you notice it.
Take photos
The photos go with the report, so the others can see what it is about.
Send it
The rest of the group is notified straight away.
Was the damage there before you drove? Report it anyway, and write in the message that
you found it at the start of the trip. That is easier to sort out than explaining afterwards.
Who handles it
The group does. Commute Connects keeps track of the report and the photos; what happens to the car is for you to agree among yourselves.
Didn’t find the answer?Contact support