How you are charged
Members pay for what they booked, and charging happens once a month. The money goes into the group's own Stripe account — not ours.
What you pay for
Whatever the group has set in its plan: the subscription, and anything beyond the monthly allowance in hours and kilometres. The kilometres come from the odometer readings taken at the start and end of each trip.
When
Once a month, collected for that month's trips.
Where the money goes
Into the group's own Stripe account. The settlement between the group and its members belongs to the group; Commute Connects calculates it and carries out the charge.
Is something wrong on your charge? Start with the group administrator — the group set the
prices, and the group owns the Stripe account.
Didn’t find the answer?Contact support